President - David Hatch
David is a 35-year technology and business
operations veteran, with experience with some of Canada’s most
respected companies and market leaders, including Imperial Oil and
Royal Bank, as well as internationally with Barclays Bank.
Throughout his career, he continually combined
the three areas of information technology, business acumen and
leadership skills into improving the customer experience. He has
worked in most senior executive roles, including heading information
technology, operations, sales and marketing. He also has served on
the board directors of a number of organizations, both profit and
non-profit.
As the CIO / Vice-president for Information
Systems twice during his career, David successfully aligned
technology initiatives with significant business strategies to
maximize customer satisfaction and business growth. His expertise
covers all aspects of the application of information technology in
business, including back-office processing, global networks,
operations logistics, sales and distribution, front-line service
support and especially customer relationship management (CRM).
David also led key business roles as the executive
heading operations, and also as the top executive for sales and
marketing. Enhancing
processes, improving corporate structure, streamlining product
development, re-engineering distribution channels, and driving new
business development all contributed to the success of companies’
top and bottom lines, always focusing on the customer.
David is also a member of the Canadian Association of Professional Speakers, giving seminars and keynote speeches on the strategic and tactical importance and methods of transforming organizations into customer-centric enterprises:
